Frequently Asked Questions

Due to fire code, ALL people attending shows need a ticket. However, if your child plans to sit in your lap for the duration of the performance, you may buy them the lowest-priced ticket available.

Children under 5 are not encouraged to attend adult shows.

If you believe you have lost an item during an event, please contact us at 614-245-4701.

The Box Office at the McCoy Center opens one hour prior to the performance. Please bring a photo ID and the credit card used to purchase tickets when picking up.

No. Photos, video, and/or audio recording is prohibited in our theatres.

All guests of the McCoy Center are subject to inspection. Guests who refuse may be denied entry. When entering the venue for an event, guests are permitted one bag no larger than 16″ x 16″ x 8″ in size. The definition of a bag includes, but is not limited to, purses, tote bags, duffel bags, diaper bags, suitcases, knapsacks, backpacks, packages, cartons, paper sacks, briefcases, portfolio cases, binocular cases, camera equipment cases, and any other type of device or vessel used for carrying or concealing items. Bags are subject to search and guests may also be requested to open their jackets prior to entry.

To read our full Safety & Security Statement, including prohibited items, please click here.

  1. Your ticket is a revocable license and may be taken up and admission refused upon refunding the purchase price.
  2. There are no refunds or exchanges. Your ticket cannot be replaced if lost, stolen or destroyed, and is valid only for the event and seat printed on ticket.
  3. All telephone and internet transactions are subject to a fee.
  4. Latecomers are subject to deferred seating.
  5. Program dates and times are subject to change without notice.
  6. Recording devices are prohibited. Violation of the forgoing will automatically terminate this license.
  7. Your ticket may not be resold for an amount in excess of the face value of the ticket without the written consent of issuer. Your ticket may not be resold within 1,500 feet from the physical structure of the place of entertainment.
  8. Holder of this ticket voluntarily assumes all risks and danger incidental to the event for which this ticket is issued whether occurring prior to, during, or after the same.
  9. Tickets obtained from unauthorized sources may be invalid, lost, stolen, or counterfeit and if so are void.
  10. Photos/video/audio taken at any performance by presenter may be used for marketing purposes. Be aware that by attending this event, you consent to your likeness being used, without compensation, in any media and marketing materials, for eternity, and you release CAPA and its assigns and licensees from any liability whatsoever, of any nature.
  11. Complimentary tickets are not exchangeable or redeemable for any benefit offered to tickets with a dollar value.
  12. Unauthorized use and/or duplication of this ticket, in whole or in part, without the express written permission of CAPA, CBUSArts or the event presenter is strictly prohibited.
  13. Everyone, including children, must have a ticket.

All sales are final. No refunds or exchanges.

In the rare event of a cancellation, we will make every effort to notify patrons beforehand, often by email. Refunds are processed at the location you purchased your ticket. Please contact the CBUSArts Ticket Center if you have any questions at 614-469-0939.

If the show goes on as scheduled, we are contractually obligated to pay the performers. Therefore, we do not offer weather-related refunds.

If the show goes on as scheduled, we are contractually obligated to pay the performers. Therefore, we do not offer weather-related refunds.